Sales Development Representative

One of our MNC clients is looking for a talented and accomplished Sales Development Representative Team Leader with 2+ Years of experience to join the team.

Roles & Responsibilities:

As a Sales Development Representative Team Leader, you will:

• Responsible for 60% of Calling and 40% of Team Management.
• Meet and monitor leads, and target achievement on all allocated campaigns.
• Set daily targets for all calling team members and support the team.
• Daily monitoring of campaign performance basis voice dashboards/voice data; highlighting any challenges/issues and collaborating with other voice teams for solutions/resolutions – Weekly and monthly performance reviews of team members; and creation of individual scorecards.
• Monitor all campaign calls to ensure that due procedures and quality standards are strictly adhered to by the calling team members.
• Create a detailed campaign analysis and provide anecdotal feedback to customer success/sales teams.
• Input into the development of individual team members, ensuring cross-training is carried out and there is sufficient knowledge and resources to cover absences.
• Leads and promotes a team environment that enhances partnership and cooperation through effective liaison, communication, and an inclusive approach.
• Provide coaching and guidance to team members to improve their performance.
• Mentorship helps team members develop their skills, ultimately boosting their ability to provide excellent customer service and enhance sales interactions.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Schedule and organize team activities.

Required Skills & Qualifications:

• Ability to manage multiple projects.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
• Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.
• Strong attention to detail and organizational skills.
• Excellent team management & leadership qualities.
• Administrating & resolving the escalated queries.
• Should be flexible to work in various shifts (per business requirement).
• Should have good communication skills.
• Needs to be a strong team player.
• Good time-management skills.
• Experience – 6 Months In iA and Overall 3 Years of experience.
• Proficient in MS Office.
• Previous team management experience is a plus.
• Promote iA’s values- “walk the talk” and lead by example.

Experience: Minimum 2 Years

Location: Ahmedabad OR Pune (Rotational Shift)